Is your ecommerce site doing enough to attract Generation Z?

Piranha Designs - Tuesday, August 20, 2019

Are you already exhausted of trying to suss out what the Millennial market wants from your online store? Well, unfortunately, your work is hardly over even once you have, thanks to the recent emergence of another demographic – Generation Z – that differs markedly in several key ways even from Millennials.

Why does it matter to cater specifically to this generation?

It would be so easy to think of Generation Z – which tends to be roughly defined as those born between 1995 and 2010 – as simply a younger subset of the Millennial generation.

However, the oldest Millennials – a group born between around the early 1980s and the late 1990s – are now nearing their 40s, whereas the oldest Generation Zers are only now entering their early 20s. That makes for a very real difference in terms of the perspective that these generations have on the world around them, not least as Generation Z is the first ‘digital-native’ generation.

While many Millennials knew of a world before easy and widespread access to the World Wide Web, with even the youngest of them born well before Apple unveiled its first iPhone, Generation Zers are not only digital natives – they’re also ‘mobile-first’ social media natives, many of them not even owning a desktop computer.

What the statistics indicate for your ecommerce store

Now, you might imagine that given the above background, you’ll need to place a greater emphasis on a slick mobile ecommerce experience if you are to attract Generation Zers, than was even the case for the also tech-proficient Millennial generation. You’d be right, too – but the statistics also paint a picture of a generation with a slightly complex relationship with online and offline shopping.

For example, while a report provided to Marketing Dive revealed that three quarters of Generation Zers prefer to do most of their shopping online when they can out of convenience, 80% said they looked forward to shopping in stores when they had the time.

Furthermore, the report showed signs of the frustration that many Generation Z shoppers can often feel with the mobile ecommerce experience, 38% saying it was difficult to find what they needed online, and 35% expressing discomfort with the notion of even making purchases online.

On this subject, it is important to note that Generation Zers are associated with a tendency to value experiences over material things, which in many ways, transfers to their expectations of ecommerce shopping. This is a generation that values a swift, slick and even interactive experience when they purchase online, not unlike that provided by the social media sites to which they are so accustomed.

All of this is likely to inform many of the decisions that you make about the design of your ecommerce store when you work with a trusted web design agency like Piranha Designs.

Get talking to us now about your website design needs

Would you like to partner with highly skilled and experienced specialists when the time comes to refresh or overhaul the design of your website, or to create a comprehensive ecommerce presence from scratch? In that case, the Piranha Designs team stands ready to assist.

Give our friendly and seasoned professionals a call today for a no-obligation discussion of your requirements from your next ecommerce site, whatever the generation to which your brand is most trying to appeal.

A few ways to better optimise your on-site videos for the search engines

Piranha Designs - Friday, August 02, 2019

It’s probably not news to you that video is becoming an increasingly central element of online marketing and search engine optimisation (SEO) – indeed, there’s an abundance of statistics to suggest precisely this. Did you know, for instance, that 83% of participants in one recent study said video content was gaining in importance, compared to the mere 5% who perceived it was becoming less important?

Despite such figures, however, all too many website owners are still failing to take all of the steps that they can do to optimise their videos for organic search. So, what are some of the measures we would advise you to adopt here at Piranha Designs?

Make sure the topic is actually interesting

When we say ‘interesting’ here, we do – of course – mean ‘interesting’ to your target viewers, rather than necessarily to you. Is the product you’re trying to sell one that the viewer could better appreciate if you provided a 360-degree view of it, or showed it ‘in action’? Or maybe there’s a common problem that you could explain a solution for in video form?

One thing is almost certain – your viewers probably won’t want to see an out-and-out advertisement, unless you’re a household-name brand. Keyword research – as we provide as part of all of our search marketing packages here at Piranha Designs – could be instrumental in enabling you to pick out some suitable video topics.

Produce videos of the highest quality

The term ‘video quality’ can apply to several things, including the literal image and production quality, as well as how well-structured the video content is, and how effective the video is at resolving shoppers’ needs. Whatever – all of these types of ‘quality’ count as far as your SEO is concerned.

Choose an attractive thumbnail

Given that your video’s default thumbnail may not be a very accurate reflection of the entire video, there’s likely to be considerable scope for you to select a thumbnail that is both more attractive and relevant.

If you fail to do this, searchers might not click on your video at all, or they may click on it and immediately leave after a few seconds of watching – and both of these things, if they occur frequently, can have adverse consequences for search engine rankings.

Have a well-structured video section

The structure of your site can play a fundamental role in how quickly its pages are indexed – so why not apply this same lesson to your video SEO, by effectively treating your videos like you would a blog?

Not only can your video pages themselves be optimised with appropriate title tags and relevant descriptions, but they can also each be assigned to a category – again, as routinely happens with blog posts. Also ensure that the category page includes links to every single video page on your site, to make search engine crawlers’ task of navigating your site easier.

Are you on the lookout for an agency that can provide the most in-depth website design and SEO marketing expertise, as part of services that are perfectly matched to your organisation’s needs? If so, we would be pleased to discuss your requirements with you, and how our team could fulfil them; simply call or email us in Gibraltar, London or Edinburgh today.

How can a great user experience go hand in hand with great SEO?

Piranha Designs - Thursday, July 11, 2019

Are you constantly doing seemingly ‘all of the right things’ with the optimisation of your website for the search engines, only to find the high rankings you’ve worked so hard to achieve aren’t even bringing you a noticeable uplift in sales and loyal customers... that is, if your rankings are even climbing at all?

If so, your big problem may be that you’ve overlooked the crucial connection between user experience – or ‘UX’, as it’s frequently referred to in web design and development circles – and SEO.

You see, the two things have a very intimate relationship. Just imagine having two equally renowned high-street stores to choose from for a particular product, with the item being priced the same in both places... except that at one store, the staff are so much nicer, more responsive to your queries and more informative when answering your questions.

In theory, you might still buy the product at the ‘other’ store... but it’s the one that provides an especially great experience that you are especially likely to purchase the item from.

So, how does effect manifest for ecommerce stores?

Let’s continue with the offline analogy for a bit. You go to said brilliant store, you buy the product, you’re satisfied and you go back to that store again and again in the future, consistently benefitting from a brilliant service. You tell your friends and relatives how good this store is, and the store gains such a reputation that it is featured prominently in local directories, newspapers and magazines.

Well, there’s a similar thing going on for online stores that provide a superb user experience.

These sites don’t suffer from such high ‘bounce rates’ – the online store equivalent of someone heading into a shop, and then going straight back out again – while the more pleasurable browsing and buying experience for visitors lends itself to heightened ratings, referrals and inbound links.

A few quick ways to bolster your UX – and with it, your SEO

OK, so you might turn to Piranha Designs to undertake more in-depth optimisation of your site’s user experience – but here are a few quick tips to give you some inspiration and ideas. You might want to try...

  • Ensuring your site’s internal links are to pages that are genuinely relevant and useful for shoppers – there’s little point in linking to the page you’re already on, for example
  • Optimising for faster page loading times, in light of the Google study that showed conversions fell by 12% for every second of load time
  • Giving customers an equally pleasurable experience on mobile and desktop, in recognition of the fact that more than half of Google’s global search results are served from its mobile-first index
  • Going into greater depth with your content. Be careful here – length alone won’t translate into higher rankings, but content that is genuinely more informative and useful for visitors than what your rivals are serving up might well do
  • Targeting keyword themes and words that fit in well with what you’re offering to the customer, instead of being intended purely to drive search volume

Get in touch today with the Piranha Designs team at our Gibraltar, Edinburgh or London offices, and we’d be delighted to talk to you about our website design and SEO services that will help you to maximise your site’s user experience and with it, your brand’s online fortunes.

3 ways to shorten image loading times on your site

Piranha Designs - Monday, July 08, 2019

The reasons to have images on your website at all should be more than obvious when you consider what your site would be like without them. In short, it would be a rather dull place that would be relatively ineffective at inspiring visitors or giving them an accurate impression of your products or services. But are you allowing a love of sophisticated imagery to impact on other aspects of the user experience – such as how long it takes your pages to load? 

Believe it or not, it’s more than possible to reduce how long it takes for your site to load images, without compromising its all-round visual appeal. Here are a few examples of what we mean. 

Don’t have quite so many images on your site

It may sound like an obvious tip, but did you know that according to a HTTP Archive report, the typical webpage in 2019 may request between 28 and 32 images when it loads? It’s well worth asking yourself, then, whether all of those images on a given webpage of yours are really necessary. 

When it comes to product category pages on ecommerce sites, for instance, the various images showing actual available products tend to be critical in terms of not only showing the viewer the products in question, but also educating them about these items’ benefits and inspiring them to buy. 

But are some of the images on such pages on your own site effectively just pictures of text, or decorative, or perhaps even stock images that don’t really communicate anything? 

Embrace the ‘lazy loading’ of images 

Traditionally, when a webpage loads, it requests every image listed in the page markup, including any images that may be initially off-screen and only become visible when the user scrolls down the page. 

This is where ‘lazy loading’ comes in useful, as it loads certain images only when they are strictly needed. Just imagine how much quicker a given page on your site could load, if it only initially requested those images that would immediately appear on the user’s screen. 

Various lazy-loading scripts are available to introduce this functionality to your site, or you could ask the Piranha Designs team to incorporate it when you turn to us for website design.

Compress your images

Such raster formats as JPG, PNG and GIF are widespread on the web, and may therefore be represented across many of the images on your own site’s pages. 

Sometimes, it’s possible to compress such images to ensure they load faster, while scarcely making any visible difference to their quality. It can be done through popular image-editing software, or automatically via such other solutions as content delivery networks, scripts or application programming interfaces. 

Images may be just one element of your brand’s online presence, but they can make a greater-than-initially-expected difference to your efforts to market your business and generate revenue on the web. For a more in-depth discussion of your firm’s web design needs in 2019, why not get in touch with the Piranha Designs team in Gibraltar, London or Edinburgh today? 

How to compensate for customers not being able to touch your products

Piranha Designs - Monday, June 24, 2019

There are a lot of great things about shopping online, ranging from its sheer convenience to the deals frequently available on ecommerce sites that might not be within your easy reach if you were to depend on the high street alone. 

Online retail isn’t without its drawbacks, though, with surely the biggest being the fact that the customer cannot reach out, touch and inspect a given product prior to purchasing it. 

This factor alone may deter some of your prospective customers from using your site, when there is a rival seller of a given required item within travelling distance of their house. So, what are some of the best potential ways of overcoming such a clear disadvantage as an ecommerce site owner?

Show plenty of captivating photos 

Anyone working in retail knows how powerful product imagery is. However, for too many of the items on sale in your online store, you may presently be dependent on whatever standard images the manufacturer has provided, perhaps simply depicting the product on a blank background. 

Why should you settle for that, when there’s such an obvious opportunity to incorporate context-of-use images into your product pages? These are photos that show how the particular item is actually used, thereby enabling the shopper to easily imagine how they might do the same. 

Explainer graphics can also be helpful, as can images that depict the product at unusual angles or in close-up to draw attention to distinctive and useful features. The more your on-site images can tell your customers about an item’s design, dimensions and functionality, the less they will feel the need to seek out an example of the product to scrutinise ‘in real life’ before ordering it. 

Include videos of the product 

While images can be taken of a product that include a person using it for demonstration purposes, video can be even more powerful in this regard. After all, there may be certain more technical products – or those requiring assembly – that require slightly more elaborate explanation as to how they are to be used, which can be done especially memorably in a video or two. 

Allow customers to post product reviews 

Providing a means by which customers can submit their own content in relation to the product can be similarly invaluable for reducing those urges that other shoppers may have to head to a brick-and-mortar store to examine and touch the item for themselves. 

It’s the case with photos and videos, and it can be the case with user-submitted reviews, too. Such reviews will help to answer the most pressing questions that customers are likely to have about what the product is actually like in real-life circumstances, further ‘humanising’ your site in the process. 

Are you looking for a website design service that also gives you full control over your site for updating its content when required? If so, you may be pleased to learn about our expertise in ecommerce web design, this being just one of the key services that Piranha Designs can provide to assist your retail brand in establishing the strongest possible online presence.

Introducing the ‘answer box’ – and what it could do for your SEO chances

Piranha Designs - Friday, May 31, 2019

You might think that you’re already doing everything you realistically can to get your ecommerce site to achieve strong positions in the search engine results pages (SERPs). But are you?

In today’s blog post, for instance, we’re taking a closer look at something called the ‘answer box’. It’s the box that you might have noticed at the top of a results page, providing an answer to whatever query you performed a search for.

A quick response to many users’ problems

To give just one example, let’s imagine that you are looking to purchase window film for a building, to better protect occupants and furnishings from solar heat gain and glare at this hotter time of year. You might not be able to easily reach the inside surface of the building’s windows, so you might be wondering whether it’s possible to install window film on the outside surface instead.

So, we Googled “can window films be applied outside”. An answer box popped up at the top of the resultant search page from www.windowtintingco.com, informing us that “the application of window film to the outside surface of some windows may be considered.”

The answer box goes on to provide further relevant information, and a link to the page on the aforementioned website where this text has been taken from.

You, too, can take advantage of these boxes

‘Answer boxes’, then, are a seriously handy feature for users, who might not even need to leave the Google search results page to have their query answered. For the same reasons, they’re also powerful from a search engine optimisation (SEO) perspective for the online businesses that manage to capture them. But with so many ‘how-to’ and other content-rich sites out there, does your humble ecommerce site have much chance of grabbing an answer box or two?

The answer to this question might surprise you. Data from one enterprise platform, for example, shows that the Internet’s 10 most popular shopping sites are collectively eligible to appear in the answer boxes arising from over 453,000 search queries.

But even these ‘elite’ sites – including such household names as eBay, Etsy, Walmart and Home Depot – only actually capture 11 per cent of those answer boxes.

‘Eligibility’, meanwhile, was defined as ranking in the first three positions in Google for a search query that brings up an answer box. The top three was chosen for the threshold because data indicates that 98 per cent of the time, it is one of those three sites that grab the answer box for the given query.

So, what does all of this mean for your online retailer?

What it means is that if you can get your ecommerce site into the top three positions for a query that causes an answer box to spring up, you might well have an extremely good chance of winning it – and reaping the consequent benefits for your brand’s online profile, authority and rankings.

Remember that the content standing the best chance of capturing an answer box is that which answers a question in simple language, in a couple of short lines.

Would you like to investigate the full range of SEO possibilities for your website, and start propelling your business to ever-higher rankings, sales and revenue online? If so, our team here at Piranha Designs is available at the other end of the phone. Get in touch now to discover more about our in-depth search engine marketing expertise and packages.

What’s stopping your mobile site from converting as well as it should?

Piranha Designs - Thursday, May 23, 2019

If your experiences as an online business owner have been anywhere near typical, there’s a good chance that you will have seen the amount of mobile traffic received by your site creep higher and higher. Indeed, it was back in 2016 when mobile page views overtook desktop for almost all websites. Alongside this trend has been a tendency for mobile conversions to also gradually go up.

One other thing the statistics seem to tell us, though, is that customers tend to still prefer desktop and tablet devices for placing those really big orders.

This presents a difficulty if you’ve been focusing a lot lately on optimising your mobile ecommerce site design. If your online retailer’s conversions via mobile seem a little sluggish, what could be causing the problem – and is it even your fault?

Not all causes of poor mobile conversions are easy to address

Fortunately or unfortunately, there are certain things inherent to mobile sites – even the very best ones – that can act like a drag on their conversion rates.

There’s a good chance that a prospective shopper browsing your site via a desktop computer, for instance, is enjoying a faster Internet connection than the typical mobile user. The latter, after all, often access the web on their devices through public Wi-Fi connections. If they were simply sat at home or in the office, many of them would surely use the frequently faster hardwired connections available on their desktop computers instead.

The bigger screens that desktop devices offer over mobile ones can make a big difference as well, as they enable more information to be shared within the visitors’ view, with regard to navigational menus, products and search options alike.

Oh, and mobile users also often just have more distractions to contend with than desktop shoppers, in the form of social media alerts, text notifications and any messages that may come in from other apps installed on their device.

But there are still some things you can do to boost user experience

So, we’ve established a number of issues that can be tricky to overcome as far as bolstering mobile conversions is concerned. But that’s no reason to be fatalistic, given the wide range of measures you can adopt to minimise the impact of these problems.

The speed of your mobile site is certainly imperative, which is why you should go to every length to compress images, scripts, CSS and HTML without adversely affecting other aspects of the user experience.

All manner of ways also exist to optimise category and search results – even just fitting product thumbnails into two columns, to enable visitors to see more options without having to scroll, can make a significant difference.

Oh, and you might also want to look into how you can allow for cross-device and generally more seamless shopping – such as the use of ‘persistent carts’, which retain products that the customer has stored in them for later reference, even if the customer moves away from the site.

Ask us about our high level of mobile website design expertise

The above are by no means the only steps that you might take to refine your mobile website’s effectiveness – so why not contact our capable and seasoned experts today for advice tailored to your own site’s specific requirements?

Get in touch with us in Gibraltar, London or Edinburgh today for an in-depth discussion about how we could assist you in achieving formidable increases in your mobile conversions this year.

Are you overlooking the importance of unique product descriptions?

Piranha Designs - Monday, May 06, 2019

It’s curious, in many ways, that product descriptions seem to be a ‘blind spot’ for a large proportion of ecommerce businesses. By ‘blind spot’, we’re referring to the fact that so few such product descriptions seem to be unique, despite it being widely recognised how much harm content duplicated from elsewhere can do to a site’s search engine rankings.

After all, when multiple pages have the same content, competition is created between those pages that damages the chances of any of them ranking in the search engine results.

However, we’re normally used to talking about duplicate content as content that repeats itself across a single site. Many of us aren’t so accustomed to discussing the problem of syndicated product descriptions also producing duplicate content across the web as a whole – or more specifically, giving your site the same on-page content as its ecommerce rivals.

So, what has led to this unfortunate situation, and what can be done about it?

The role of the major brands and manufacturers

Let’s imagine that your brand is one of the world’s biggest, such as Adidas. It’s likely that you won’t feel you have much to lose from resellers using your product content, given that your own site is likely to have almost unparalleled link authority and contextual relevance for your products.

In any case, of course Google is almost certainly going to rank you higher for online searches of your products, than the thousands of retailers stocking them. Yours is the megabrand, after all.

Retailers can reap major rewards from composing their own content

Now, if you’re a relatively small ecommerce business using syndicated content from these megabrands for their products, you might initially imagine it to be too big a risk, or otherwise problematic, to have unique content created for your product descriptions.

What if, for instance, you accidentally misrepresent a product in a description that you write, and find yourself receiving a heightened number of customer support queries, complaints and returns as a result? Plus, it can be very costly in terms of time and money to keep on creating such unique descriptions for all of the products that you are likely to be continually adding to your site.

However, given that the highest-ranking ecommerce businesses are consistently those with unique product descriptions – not merely reworded, but actually with innovative and fresh angles compared to whatever basic information the brand has already provided – it makes sense to look seriously at creating such content for your own site.

Your unique product descriptions might go into greater detail about the historical context of each product than the standard syndicated copy does, or they may clearly and plainly outline the benefits of certain technology that the given product uses. Blocks of text may also be converted into bullet points for easier reading.

You don’t need to look far for help with your brand’s online presence

Are you interested in investigating further with us how our team here at Piranha Designs can assist you in realising the maximum potential from your site’s ecommerce web design and SEO marketing? If so, we’re available on the other end of the phone; simply get in touch with us at our Gibraltar, London or Edinburgh offices today for more information.

Picture this: tips for optimising images to make them Google-ready

Piranha Designs - Friday, May 03, 2019

In your efforts to carefully tailor your site's on-page text content in such a way that draws Google's positive notice, you could be in danger of overlooking how much of Google's search results pages are now being taken up by imagery. Indeed, Google search results now include images on 34% of occasions.

In just weeks, image results have grown by 42% on the world's most popular search engine, as per a recent study. Those results have increased in both frequency and prominence – about half the time, the images are among the first three positions.

While you may initially see such developments as cause for alarm, SEO has always continued to experiment and adapt over time. For this reason, you should regard the increasingly visual nature of Google search results as an opportunity rather than an obstacle.

Do keywords still come into play with images?

The perhaps surprising answer is that yes, they do. While images lack visible text compared to website pages with their textual content, you can start optimising an image by tweaking its filename, into which you should try to insert unique descriptions and attributes.

For example, if you run an e-commerce site selling swimwear, an image of blue Speedo shorts could be beneficially given the filename blue-speedo-shorts.jpg, as all three elements of that filename could be plausibly inputted into search fields.

Naturally, though, if you sell blue Speedo shorts, you probably sell a very broad range of swimwear, which is where tinkering with the alt tags attached to your images can also prove useful. In these tags, you should mention points of differentiation; for example, the specific colour of the shorts, if you offer them in various hues.

Your website's text copy still plays a part, too

Unexpectedly or otherwise, the visible text near an image on a page can also influence the image's placing in search results. Across captions, product names, descriptive bullets and other textual elements near the image, you shouldn’t neglect to include more details relevant to it.

If you remain unsure as to which keywords should go where when you are optimising your images, our search engine optimisation (SEO) services can steer you in the right direction. We invite you to phone us on (+350) 200 45599 for more information on this point.

What could a ‘live chat’ feature do for your ecommerce store?

Piranha Designs - Monday, April 08, 2019

‘Live chat’ functionality has become an increasingly familiar element among the wealth of customer support options offered by ecommerce sites, alongside the likes of social media links, telephone numbers and email addresses.

However, the benefits of incorporating such a feature into your brand’s own online store could be wider-ranging than you initially expect. Below are just a few examples of what we mean.

Customers are comfortable using it

Anything that could help to cultivate a good relationship with a customer from the earliest stages has to be a good thing for your ecommerce store, and there is both formal and more anecdotal evidence to suggest that customers are comfortable with using live chat functionality on a website.

One study last year, for instance, found that 43% of customers have previously used live chat. This shouldn’t be too surprising, given that it’s much like the chat programs, online messengers and text messaging that many of your customers will already be accustomed to using in their personal lives.

It’s quick to use

As they say, time is money. It’s therefore helpful for both the customer and the ecommerce business if visitors can receive swift responses to their queries – whether about the given company’s products, services, delivery costs or something else altogether.

As soon as a visitor initiates a chat using such software, a customer service representative on your business’s side can be notified of this straight away and provide an immediate answer.

This could be especially important if the customer’s query concerns an issue that is preventing them from completing a purchase. In such circumstances, your ecommerce store’s live chat feature could make the difference between a clinched sale and a lost sale.

It helps to replicate the ‘high street’ shopping experience

Sure, your customer service representative can’t pick up a product and present it to the customer for them to touch. If the customer has any questions about a product, though, they can ask them... and perhaps also any secondary questions springing from the answers given to the first ones.

In the process, you will be able to answer questions in relation to such specific matters as product selection and availability, and even any related products that you may recommend to the customer, in light of their specific requirements.

A live chat feature, then, can help to restore some of the ‘humanity’ to the shopping experience that may otherwise seem at risk of being lost when one switches from offline to online retail.

The above aren’t the entirety of the benefits that you could see from embedding a live chat feature into your site, with others including the opportunity to gather invaluable data about your customers, as well as the cost savings that it can offer over other forms of customer service.

Could live chat functionality be central to the customer service offered by your own next ecommerce site? Don’t hesitate to contact our experts in custom website solutions for a more in-depth chat about the requirements that you have for your firm’s online presence.


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