How can a great user experience go hand in hand with great SEO?

Piranha Designs - Thursday, July 11, 2019

Are you constantly doing seemingly ‘all of the right things’ with the optimisation of your website for the search engines, only to find the high rankings you’ve worked so hard to achieve aren’t even bringing you a noticeable uplift in sales and loyal customers... that is, if your rankings are even climbing at all?

If so, your big problem may be that you’ve overlooked the crucial connection between user experience – or ‘UX’, as it’s frequently referred to in web design and development circles – and SEO.

You see, the two things have a very intimate relationship. Just imagine having two equally renowned high-street stores to choose from for a particular product, with the item being priced the same in both places... except that at one store, the staff are so much nicer, more responsive to your queries and more informative when answering your questions.

In theory, you might still buy the product at the ‘other’ store... but it’s the one that provides an especially great experience that you are especially likely to purchase the item from.

So, how does effect manifest for ecommerce stores?

Let’s continue with the offline analogy for a bit. You go to said brilliant store, you buy the product, you’re satisfied and you go back to that store again and again in the future, consistently benefitting from a brilliant service. You tell your friends and relatives how good this store is, and the store gains such a reputation that it is featured prominently in local directories, newspapers and magazines.

Well, there’s a similar thing going on for online stores that provide a superb user experience.

These sites don’t suffer from such high ‘bounce rates’ – the online store equivalent of someone heading into a shop, and then going straight back out again – while the more pleasurable browsing and buying experience for visitors lends itself to heightened ratings, referrals and inbound links.

A few quick ways to bolster your UX – and with it, your SEO

OK, so you might turn to Piranha Designs to undertake more in-depth optimisation of your site’s user experience – but here are a few quick tips to give you some inspiration and ideas. You might want to try...

  • Ensuring your site’s internal links are to pages that are genuinely relevant and useful for shoppers – there’s little point in linking to the page you’re already on, for example
  • Optimising for faster page loading times, in light of the Google study that showed conversions fell by 12% for every second of load time
  • Giving customers an equally pleasurable experience on mobile and desktop, in recognition of the fact that more than half of Google’s global search results are served from its mobile-first index
  • Going into greater depth with your content. Be careful here – length alone won’t translate into higher rankings, but content that is genuinely more informative and useful for visitors than what your rivals are serving up might well do
  • Targeting keyword themes and words that fit in well with what you’re offering to the customer, instead of being intended purely to drive search volume

Get in touch today with the Piranha Designs team at our Gibraltar, Edinburgh or London offices, and we’d be delighted to talk to you about our website design and SEO services that will help you to maximise your site’s user experience and with it, your brand’s online fortunes.

Introducing the ‘answer box’ – and what it could do for your SEO chances

Piranha Designs - Friday, May 31, 2019

You might think that you’re already doing everything you realistically can to get your ecommerce site to achieve strong positions in the search engine results pages (SERPs). But are you?

In today’s blog post, for instance, we’re taking a closer look at something called the ‘answer box’. It’s the box that you might have noticed at the top of a results page, providing an answer to whatever query you performed a search for.

A quick response to many users’ problems

To give just one example, let’s imagine that you are looking to purchase window film for a building, to better protect occupants and furnishings from solar heat gain and glare at this hotter time of year. You might not be able to easily reach the inside surface of the building’s windows, so you might be wondering whether it’s possible to install window film on the outside surface instead.

So, we Googled “can window films be applied outside”. An answer box popped up at the top of the resultant search page from www.windowtintingco.com, informing us that “the application of window film to the outside surface of some windows may be considered.”

The answer box goes on to provide further relevant information, and a link to the page on the aforementioned website where this text has been taken from.

You, too, can take advantage of these boxes

‘Answer boxes’, then, are a seriously handy feature for users, who might not even need to leave the Google search results page to have their query answered. For the same reasons, they’re also powerful from a search engine optimisation (SEO) perspective for the online businesses that manage to capture them. But with so many ‘how-to’ and other content-rich sites out there, does your humble ecommerce site have much chance of grabbing an answer box or two?

The answer to this question might surprise you. Data from one enterprise platform, for example, shows that the Internet’s 10 most popular shopping sites are collectively eligible to appear in the answer boxes arising from over 453,000 search queries.

But even these ‘elite’ sites – including such household names as eBay, Etsy, Walmart and Home Depot – only actually capture 11 per cent of those answer boxes.

‘Eligibility’, meanwhile, was defined as ranking in the first three positions in Google for a search query that brings up an answer box. The top three was chosen for the threshold because data indicates that 98 per cent of the time, it is one of those three sites that grab the answer box for the given query.

So, what does all of this mean for your online retailer?

What it means is that if you can get your ecommerce site into the top three positions for a query that causes an answer box to spring up, you might well have an extremely good chance of winning it – and reaping the consequent benefits for your brand’s online profile, authority and rankings.

Remember that the content standing the best chance of capturing an answer box is that which answers a question in simple language, in a couple of short lines.

Would you like to investigate the full range of SEO possibilities for your website, and start propelling your business to ever-higher rankings, sales and revenue online? If so, our team here at Piranha Designs is available at the other end of the phone. Get in touch now to discover more about our in-depth search engine marketing expertise and packages.

What’s stopping your mobile site from converting as well as it should?

Piranha Designs - Thursday, May 23, 2019

If your experiences as an online business owner have been anywhere near typical, there’s a good chance that you will have seen the amount of mobile traffic received by your site creep higher and higher. Indeed, it was back in 2016 when mobile page views overtook desktop for almost all websites. Alongside this trend has been a tendency for mobile conversions to also gradually go up.

One other thing the statistics seem to tell us, though, is that customers tend to still prefer desktop and tablet devices for placing those really big orders.

This presents a difficulty if you’ve been focusing a lot lately on optimising your mobile ecommerce site design. If your online retailer’s conversions via mobile seem a little sluggish, what could be causing the problem – and is it even your fault?

Not all causes of poor mobile conversions are easy to address

Fortunately or unfortunately, there are certain things inherent to mobile sites – even the very best ones – that can act like a drag on their conversion rates.

There’s a good chance that a prospective shopper browsing your site via a desktop computer, for instance, is enjoying a faster Internet connection than the typical mobile user. The latter, after all, often access the web on their devices through public Wi-Fi connections. If they were simply sat at home or in the office, many of them would surely use the frequently faster hardwired connections available on their desktop computers instead.

The bigger screens that desktop devices offer over mobile ones can make a big difference as well, as they enable more information to be shared within the visitors’ view, with regard to navigational menus, products and search options alike.

Oh, and mobile users also often just have more distractions to contend with than desktop shoppers, in the form of social media alerts, text notifications and any messages that may come in from other apps installed on their device.

But there are still some things you can do to boost user experience

So, we’ve established a number of issues that can be tricky to overcome as far as bolstering mobile conversions is concerned. But that’s no reason to be fatalistic, given the wide range of measures you can adopt to minimise the impact of these problems.

The speed of your mobile site is certainly imperative, which is why you should go to every length to compress images, scripts, CSS and HTML without adversely affecting other aspects of the user experience.

All manner of ways also exist to optimise category and search results – even just fitting product thumbnails into two columns, to enable visitors to see more options without having to scroll, can make a significant difference.

Oh, and you might also want to look into how you can allow for cross-device and generally more seamless shopping – such as the use of ‘persistent carts’, which retain products that the customer has stored in them for later reference, even if the customer moves away from the site.

Ask us about our high level of mobile website design expertise

The above are by no means the only steps that you might take to refine your mobile website’s effectiveness – so why not contact our capable and seasoned experts today for advice tailored to your own site’s specific requirements?

Get in touch with us in Gibraltar, London or Edinburgh today for an in-depth discussion about how we could assist you in achieving formidable increases in your mobile conversions this year.

Picture this: tips for optimising images to make them Google-ready

Piranha Designs - Friday, May 03, 2019

In your efforts to carefully tailor your site's on-page text content in such a way that draws Google's positive notice, you could be in danger of overlooking how much of Google's search results pages are now being taken up by imagery. Indeed, Google search results now include images on 34% of occasions.

In just weeks, image results have grown by 42% on the world's most popular search engine, as per a recent study. Those results have increased in both frequency and prominence – about half the time, the images are among the first three positions.

While you may initially see such developments as cause for alarm, SEO has always continued to experiment and adapt over time. For this reason, you should regard the increasingly visual nature of Google search results as an opportunity rather than an obstacle.

Do keywords still come into play with images?

The perhaps surprising answer is that yes, they do. While images lack visible text compared to website pages with their textual content, you can start optimising an image by tweaking its filename, into which you should try to insert unique descriptions and attributes.

For example, if you run an e-commerce site selling swimwear, an image of blue Speedo shorts could be beneficially given the filename blue-speedo-shorts.jpg, as all three elements of that filename could be plausibly inputted into search fields.

Naturally, though, if you sell blue Speedo shorts, you probably sell a very broad range of swimwear, which is where tinkering with the alt tags attached to your images can also prove useful. In these tags, you should mention points of differentiation; for example, the specific colour of the shorts, if you offer them in various hues.

Your website's text copy still plays a part, too

Unexpectedly or otherwise, the visible text near an image on a page can also influence the image's placing in search results. Across captions, product names, descriptive bullets and other textual elements near the image, you shouldn’t neglect to include more details relevant to it.

If you remain unsure as to which keywords should go where when you are optimising your images, our search engine optimisation (SEO) services can steer you in the right direction. We invite you to phone us on (+350) 200 45599 for more information on this point.

How can you analyse and compare your rivals’ SEO to your own?

Piranha Designs - Tuesday, February 12, 2019

Given that you will probably be glancing every now and then at how your competitors are doing anyway – it’s difficult to resist checking whether they are ranking higher or lower than you for a particular keyword – it makes sense to know how to undertake a more formal analysis of their search engine optimisation (SEO).

It’s worth remembering that while simply copying your rivals’ approach to SEO is not a fast ticket to success – after all, you’ll need to figure out the best ways to beat them, not merely match them – a competitor analysis can nonetheless provide vital insight into how your own site could do better. 

The five steps to a successful competitor SEO analysis 

There are five basic components to an analysis of your rivals’ SEO that will actually provide the information you need about where your competitors are going right or wrong – and by extension, what moves you could make to better challenge them in the search engine results pages (SERPs). 

These are (1) determining your critical keyword themes and the sites competing with you for such themes; (2) conducting an organic ranking audit; (3) analysing the top-ranking pages; (4) identifying the elements valued by search engines; and (5) developing a plan to improve on these elements for your own site. 

Even a relatively basic analysis can go a long way 

As we mentioned above, picking out keywords and competitors is an important part of an effective SEO competitor analysis. If you have a keyword strategy already, this should be a straightforward step – and if you don’t, our team here at Piranha Designs can help to put one together for you. 

Some rudimentary keyword research can be carried out through the use of a tool like the free Google Keyword Planner. However, pinpointing your competitors from an SEO standpoint can be a little trickier, as they aren’t always the same as those your marketing team may have in mind. Remember that both large and small ecommerce sites can be SEO rivals of yours, as well as media companies and sites with different business models. 

Then, there’s the SEO ranking audit to undertake. You could do this with a dedicated enterprise SEO platform or even just manually with a spreadsheet, documenting how highly various rivals are ranking for certain keywords. 

Finally, once you’ve got such invaluable ranking data, you’ll need to start scrutinising and making some conclusions from it. It is at this stage that you will need to dissect the competitor pages that are outranking you, and consider just what is making those pages so special in the eyes of Google. 

It could be that certain high-performing competitor pages have more content than yours, or are optimised more effectively for the keyword themes you have identified. Perhaps they’re simply more engaging to read, which makes it more likely that the average reader will remain on that page, instead of simply leaving (‘bouncing’) a few seconds after arrival? 

Take your next big step to SEO success with Piranha Designs 

We could go into greater detail about how your business could make leaps and bounds online – but of course, we only have so much space here. So why not contact the Piranha Designs team to discuss how we could devise a search engine optimisation strategy that delivers big results for your brand?

The features that your site’s search function should have

Piranha Designs - Friday, March 09, 2018

If you were online in the late 1990s or early 2000s, you may remember Ask Jeeves, which was a search engine that in many ways, presaged what Google and other search titans today attempt to do: provide a useful response to specific user questions, instead of merely keywords.

It was certainly a compelling concept in its day – the eponymous ‘Jeeves’, by the way, being a gentleman character based on the fictional valet of P. G. Wodehouse character Bertie Wooster.

The character used to appear on the site’s homepage, but the delivery of the question-and-answer functionality was as clunky as you might expect given the times, and Jeeves himself was sent into retirement in 2006.

But with all of the design and technology innovations that have happened since, there’s now a lot more scope for the modern online business owner to ensure their own site’s search function produces robust and relevant results. Here are some of those that we would suggest.

Spelling assistance

Imagine how time-consuming and laborious it would be to manually input all of the conceivable ways in which a given search term could be misspelled. This feature, then, has to be something that can intelligently understand potential user mistakes by itself.

Automatic filtering of common conjunctions and articles

Conjunctions like “and”, “or” and “but”, as well as articles such as “the”, “a” and “an”, can be filtered out of users’ searches, unless one of these words is part of the name of a product.

Alternative words, aka “Did you mean?”

Shoppers may not know the exact terms used in the name of the product they are looking for, or may not understand the correct meanings of certain words. Whatever the situation, incorporating this function into your site search helps to prevent you missing out on sales.

The ability to enter alternative terms yourself

While we made the point above that an intelligent search feature should be able to accommodate many alternative spellings or terms that a user may enter, this work can’t be solely left to the search tool. After all, new alternative phases gain popularity all of the time, and you will be able to identify these through search data, so it helps to be able to incorporate them into your search feature.

Relevant recommendations

It does happen, from time to time, that a user enters a term that delivers zero results. In such a situation, rather than your site presenting your user with a largely blank ‘sorry’ page, you might want to ensure other products or categories are presented to them to increase the likelihood of a sale.

These aren’t the only key features that are incorporated into the most sophisticated search functions of today’s ecommerce stores. When you turn to the team here at Piranha Designs for our custom website design services, you can discuss with us in more detail what form your own site’s search feature could take.

Grow customer confidence and increase your Google rankings with an SSL Certificate

Piranha Designs - Thursday, September 28, 2017
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Is your website secure?

Grow customer confidence and increase your
Google rankings with an SSL Certificate.

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Protect your rankings

Google now adds more weight to sites that are protected by an SSL certificate and use HTTPS on all their pages. So as well as protecting your customers, you will have better search engine results, even if you do not host sensitive data.

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SSL Encrypts Sensitive Information

The primary reason why SSL is used is to keep sensitive information sent across the Internet encrypted so that only the intended recipient can understand it.

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SSL Provides Authentication

This means you can be sure that you are sending information to the right server and not to an imposter trying to steal your information.

SSL Provides Trust

Web browsers give visual cues, such as a lock icon or a green bar, to make sure visitors know when their connection is secured. This means that they will trust your website more when they see these cues and will be more likely to buy from you. SSL providers will also give you a trust seal that instills more trust in your customers.

How your site displays with SSL

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How your site will eventually look without SSL

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SSL is required for PCI Compliance

In order to accept credit card information on your website, you must pass certain audits that show that you are complying with the Payment Card Industry (PCI) standards. One of the requirements is properly using an SSL Certificate.

SSL options (packages):

Providing your visitors the security they deserve

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Simple SSL

£99/yr

£75 installation fee

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Standard SSL

£239/yr

£75 installation fee

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check.png£10,000 warranty

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Extended SSL

£349/yr

£75 installation fee

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