The features that your site’s search function should have

Piranha Designs - Friday, March 09, 2018

If you were online in the late 1990s or early 2000s, you may remember Ask Jeeves, which was a search engine that in many ways, presaged what Google and other search titans today attempt to do: provide a useful response to specific user questions, instead of merely keywords.

It was certainly a compelling concept in its day – the eponymous ‘Jeeves’, by the way, being a gentleman character based on the fictional valet of P. G. Wodehouse character Bertie Wooster.

The character used to appear on the site’s homepage, but the delivery of the question-and-answer functionality was as clunky as you might expect given the times, and Jeeves himself was sent into retirement in 2006.

But with all of the design and technology innovations that have happened since, there’s now a lot more scope for the modern online business owner to ensure their own site’s search function produces robust and relevant results. Here are some of those that we would suggest.

Spelling assistance

Imagine how time-consuming and laborious it would be to manually input all of the conceivable ways in which a given search term could be misspelled. This feature, then, has to be something that can intelligently understand potential user mistakes by itself.

Automatic filtering of common conjunctions and articles

Conjunctions like “and”, “or” and “but”, as well as articles such as “the”, “a” and “an”, can be filtered out of users’ searches, unless one of these words is part of the name of a product.

Alternative words, aka “Did you mean?”

Shoppers may not know the exact terms used in the name of the product they are looking for, or may not understand the correct meanings of certain words. Whatever the situation, incorporating this function into your site search helps to prevent you missing out on sales.

The ability to enter alternative terms yourself

While we made the point above that an intelligent search feature should be able to accommodate many alternative spellings or terms that a user may enter, this work can’t be solely left to the search tool. After all, new alternative phases gain popularity all of the time, and you will be able to identify these through search data, so it helps to be able to incorporate them into your search feature.

Relevant recommendations

It does happen, from time to time, that a user enters a term that delivers zero results. In such a situation, rather than your site presenting your user with a largely blank ‘sorry’ page, you might want to ensure other products or categories are presented to them to increase the likelihood of a sale.

These aren’t the only key features that are incorporated into the most sophisticated search functions of today’s ecommerce stores. When you turn to the team here at Piranha Designs for our custom website design services, you can discuss with us in more detail what form your own site’s search feature could take.

Grow customer confidence and increase your Google rankings with an SSL Certificate

Piranha Designs - Thursday, September 28, 2017
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Is your website secure?

Grow customer confidence and increase your
Google rankings with an SSL Certificate.

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Protect your rankings

Google now adds more weight to sites that are protected by an SSL certificate and use HTTPS on all their pages. So as well as protecting your customers, you will have better search engine results, even if you do not host sensitive data.

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SSL Encrypts Sensitive Information

The primary reason why SSL is used is to keep sensitive information sent across the Internet encrypted so that only the intended recipient can understand it.

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SSL Provides Authentication

This means you can be sure that you are sending information to the right server and not to an imposter trying to steal your information.

SSL Provides Trust

Web browsers give visual cues, such as a lock icon or a green bar, to make sure visitors know when their connection is secured. This means that they will trust your website more when they see these cues and will be more likely to buy from you. SSL providers will also give you a trust seal that instills more trust in your customers.

How your site displays with SSL

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How your site will eventually look without SSL

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SSL is required for PCI Compliance

In order to accept credit card information on your website, you must pass certain audits that show that you are complying with the Payment Card Industry (PCI) standards. One of the requirements is properly using an SSL Certificate.

SSL options (packages):

Providing your visitors the security they deserve

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Simple SSL

£99/yr

£75 installation fee

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check.png128-256-bit encryption

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check.pngNo warranty included

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Standard SSL

£239/yr

£75 installation fee

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check.png128-256-bit encryption

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check.png£10,000 warranty

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Extended SSL

£349/yr

£75 installation fee

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check.png128-256-bit encryption

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check.png£250,000 warranty

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How can we Help your Business succeed online?

Contact us for a free, no-obligation chat about your website or marketing.

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Get in Touch:

Gibraltar office: +350 200 45599
London office: +44 (0)845 056 3703
Edinburgh office: +44 (0)845 056 3703

We have moved to new offices, wish they were like Google's - VIDEO

Piranha Designs - Saturday, September 03, 2011

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