5 things to consider adding to your site’s post-purchase ‘thank you’ pages

Piranha Designs - Wednesday, May 13, 2020

It’s easy for many online store owners to treat their post-purchase ‘thank you’ page – in other words, the page that greets the buyer immediately after they have made an order – as a bit of an afterthought. This page is also sometimes referred to as the ‘invoice page’, because in a lot of cases, it just contains the order details.

Simply leaving your ‘thank you’ page like that, though, would be a mistake. After all, this is a part of your site that those shopping with you will almost certainly look at, even if just to remind themselves of the specific details of their purchase – so it has sales-boosting potential in its own right.

With that in mind, here are just some of the elements you might consider incorporating into your site’s ‘thank you’ pages.

Suggestions of related items

This is something that Amazon has long done for its shoppers, suggesting to them items – such as key accessories – that others who bought the product they have just bought also ordered. It’s a great opportunity to flag up other offerings – such as adapters or batteries – that the customer might suddenly realise they also need.

An opportunity to sign up for email newsletters

You’ve got a captive audience, so why not use it to build up your store’s email contacts, tempting the customer to provide their email in exchange for further product updates, deals and advice?

One-click account creation

Inviting the customer to create an account with your site after they have placed their order will hammer home the message that you ask for their permission first, instead of signing them up for anything automatically. This, in turn, will help to boost the trust they have in your brand.

Sharing tools

Many shoppers like to tell their friends about things they’ve bought lately – so why not include Facebook, Twitter and Instagram share buttons that enable them to do so with a single click? It’s a step that will also get more people talking about your brand on social media in the right ways.

How-to videos

If the customer has just bought a product that they might need a little help to get to grips with, incorporating a ‘how to’ video into this key page of your site is likely to be appreciated. It’ll help to cultivate loyalty from shoppers who will see your site as a genuinely useful source of information, while minimising their need to reach out to your support team.

As you can see, a post-purchase ‘thank you’ page doesn’t have to be a mere plain confirmation of the shopper’s order. There’s a lot of scope to use yours as a means of increasing brand recognition, sales and revenue.

For a more detailed discussion about the website design knowhow that we could bring to your own brand, why not contact the Piranha Designs team in Gibraltar, London or Edinburgh today?

Why you shouldn’t skip having an FAQs page on your ecommerce site

Piranha Designs - Tuesday, May 05, 2020

If there’s one part of an online store that can be especially prone to being forgotten by many merchants, it might just be the FAQs page. ‘FAQs’, of course, stands for ‘frequently asked questions’, and you’ve almost certainly found this section of a website useful in the past.

Unfortunately, all too many online business owners are inclined to dismiss the potential relevance of such a page on their own site. Often, this may be because they presume all of their customers’ queries are likely to have already been answered elsewhere on the site.

So, here are just a few reasons why you should consider an FAQs page to be not only useful or important, but essential.

It saves time for everyone

If the customer is struggling to find information on your website on such vital matters as how your firm packages its goods for delivery or how your products can be used, guess what? Presuming they don’t simply exit your site and cost you the potential sale altogether, there’s a good chance that they’ll get in touch with your support staff directly, consuming both their and your time and energy.

It’s so needless, when you can just have an easy-to-understand FAQs page instead – especially given that there are almost certainly questions your customers will be constantly asking.

It makes the shopper feel less alone

We’ve all had those times in life when we’ve worried that we’re the weird ones, and that we’re the only ones who’re confused by a particular subject. Just think of the last time your friends or colleagues cracked a joke, and you were the only one who didn’t ‘get it’... you won’t want to leave your customers feeling like that.

Addressing common questions explicitly in an FAQs format can validate the shopper’s query, making them realise that they aren’t alone in having a particular thought or question about your brand, products or services.

It builds positive and long-lasting relationships

Think of all of the characteristics you’ll want target shoppers to associate with your ecommerce store... like trustworthiness, transparency, honesty, responsiveness and professionalism. A well-sorted FAQs page can increase the extent to which both long-time customers and casual visitors connect you in their heads to all of these things.

Having a frequently asked questions section, then, isn’t just a way of answering a few random questions and helping out a customer or two. It’s also about presenting a clear picture of your store as one that genuinely cares and is there for the customer, with nothing to hide.

Furthermore, the sheer amount of useful information on your FAQs page could be instrumental in keeping the customer on your site for longer, and more confident in deciding to buy from you, instead of hitting that ‘back’ button on their browser window.

So, you now know that an FAQs page is important – but how can you put together an effective one for your own site? Get in touch with the Piranha Designs team today, and we can incorporate such a page for you into our extensive design or redesign of your ecommerce website.

5 ways for your online store to ride the wave of coronavirus

Piranha Designs - Friday, April 03, 2020

No kind of ecommerce business, whatever its sector, can pretend that the ongoing COVID-19 pandemic is a remotely good thing.

At the time of typing, the virus had already officially infected almost three quarters of a million people around the world, and killed tens of thousands. This is without even accounting for the dire economic and social consequences for those who may never contract the coronavirus.

Online stores, however, have also come into their own lately for many consumers who have found themselves under lockdown. Opportunities do therefore exist for many merchants to do their best during what may be a heightened demand for their services, while also assisting their customers at what is likely to be a trying time for great numbers of them.

Here are just some steps that your own ecommerce store could therefore take.

Re-jig your homepage and navigation

At this time of all times, it is likely that certain products in your store have become especially sought-after, while others might have been rendered almost irrelevant – at least for now.

It’s therefore a good moment to consider reorganising your store’s landing pages and browsing structures, to reflect what your customers are currently looking for. When doing so, you should make sure you especially strongly showcase products that can be quickly packed and delivered.

Keep a close eye on inventory

Customers’ needs for certain items may be particularly pressing right now, which heightens the importance of online stores closely managing their inventory.

It’s crucial to be honest with customers, and to minimise the frequency with which you are forced to cancel orders or deliver incomplete orders as a result of products being out of stock.

Make the most of ‘live chat’

We’ve previously blogged about what ‘live chat’ functionality can do for an ecommerce store. But this increasingly common feature has arguably come even more into its own during this pandemic.

Live chat, after all, makes it easier for e-tailers to handle simultaneous requests, as well as for customer service agents to take over with a particular enquiry where a colleague of theirs may have left off.

Nor can the availability of live chat be easily interrupted, unlike what the situation may be when your store needs to change its customer service email address, phone number or brick-and-mortar address.

Recommend alternative products

Is your store using the analytics that will enable you to monitor the products and pages that are especially popular? If so, this will help you to determine the parts of your site where it may be particularly important to recommend alternative options if the given item is out of stock.

Provide COVID-19-related FAQs

Frequently asked questions (FAQs) pages are routinely a godsend for both merchants and customers. But such a section can be even more useful now, for communicating to your shoppers how your business is dealing with the impacts of COVID-19.

Such FAQs on your own site may address such questions as what the coronavirus means for product availability and fulfilment times, for example. You might also incorporate auto-responses to the most common queries into live chat and Facebook Messenger, even including links where these would further help.

Would you appreciate assistance with carrying out any of the above or other steps for your ecommerce store in 2020? Remember that the Piranha Designs team is available at the other end of the phone in Gibraltar, London or Edinburgh. Alternatively, you could always email us to arrange a free no-obligation discussion of your website design or digital marketing needs.

A few tips for nabbing those late, late Christmas shoppers

Piranha Designs - Monday, December 16, 2019

If you’re not exactly the kind of person who suffers from procrastination, or you’re simply in the habit of always finishing your Christmas gift-buying by the 1st of December, you might find it hard to get your head around how so many other shoppers leave it so late to make their purchases.

Nonetheless, the most important thing to recognise is that these shoppers definitely exist, which means they’re there to be captured by ecommerce stores like yours.

But with the last Saturday before Christmas falling on the 21st this year, you’ll have to act fast to optimise your site if it’s not completely geared to the preferences and needs of these late shoppers. So, here are just a few simple steps you can take to lure such procrastinators.

Offer express delivery

This might seem like some of the most obvious advice we could give. However, you may be surprised by how many online stores prioritise affordability with their delivery offering, to such an extent that the speed and reliability of this service suffers.

Sure, price won’t completely cease to be a priority for most late shoppers – but above all else, they’ll want to know that their order will get to them in time. So, a lot of them won’t mind heightened shipping costs, as long as they aren’t ridiculously inflated compared to those of rival stores.

Highlight gift guides and bestselling items

One reason why a given late shopper may have procrastinated in the first place, is a simple difficulty with choosing a gift. It might therefore only require a well-written guide to gift shopping, and a few highlights of ideal presents for certain categories of customer – dads, mums, brothers and so on – to give them that vital inspiration to go ahead and make a spontaneous purchase.

Including some obvious unfussy ‘stocking fillers’ in these guides – modest, lightweight items that can be delivered quickly and cheaply – and allowing for easy filtering by price will likely further convince those dithering potential customers of yours to just buy already.

Be razor-sharp with your replies to customers

Whether they get in touch with you via phone, email, social media or even by commenting on your YouTube videos, when these anxious late shoppers ask you a question, they probably won’t be able to afford you only getting back in touch with them in 12 or 24 hours’ time. Always responding within 20 minutes is much more the kind of timeframe you should be aiming for.

Streamline the checkout process

As Christmas Day nears, you’ve got more reason than ever to review your site’s checkout process afresh. This is the ideal time to turn off every single strictly unnecessary element, so that your already-rushed shoppers won’t be left feeling even more stressed by a frivolous pop-up or your store demanding that they register an account with you.

Yes, dealing with procrastinators can be frustrating. But it also represents a key business opportunity for your online store – not just for the festive season, but potentially for months and years’ worth of future purchases – if you make all of the right moves to convenience them.

As for the longer-term ambitions you have for the design of your ecommerce website, why not get in touch with the Piranha Designs team to discuss them in more detail? That way, we, too, could be looking forward to a fruitful long-term relationship that extends through many Christmases to come.

How to retain more of those festive-season customers once Christmas is over

Piranha Designs - Wednesday, October 23, 2019

Of all of the seasons that could be declared a ‘time of plenty’ for e-tailers, the last few months of the calendar year are surely the most obvious candidate. It’s a time when customers are rushing to purchase goods from online stores that they may barely have any contact with at any other time of the year – so all will be well for your own ecommerce site, right?

Well, not necessarily. That’s because even if you do receive a great boost in your customer numbers over the festive period, if those shoppers then disappear for the rest of the year, you might be failing to capitalise on the opportunities the winter months present to keep hold of more of them.

Just look at the statistics

Various studies down the years have, after all, pointed to just modest improvements in customer retention potentially translating into significant increases in profit. One famous study from Bain & Company and Harvard Business School in 2000, for instance, found that upping customer retention by 5% could lead to profits going up by as much as 95%.

So, what steps could you take right now to bolster your own ecommerce store’s chances of keeping more of its festive-season customers coming back in January, February and beyond?

  • Actually measure your customer retention. Even if you do a great job of retaining a decent proportion of your festive-season shoppers long after their Christmas trees have been taken down, will you have any idea what things you did actually helped to bring about that increase? That’s why it’s well worth tracking your customer retention rate over time to identify trends – not just over the next few months, but for many more years to come.
  • Bring in a loyalty scheme. Even if you’re only just reading this in October, it’s not too late to introduce a loyalty programme that your Christmas shoppers will appreciate. Nor are these schemes just about giving your customers an added incentive to keep spending with you right through the year, as they can also serve as a useful means of capturing customer information and permission for marketing communications.
  • Send a personal note and offer. Presumably, if you’re reading this, you’re not a large and impersonal multinational – so why not make a virtue out of the fact that you’re a small business? Including a personal handwritten ‘thank you’ note in the package you send to each new customer will give another positive and heart-warming thing for the shopper to remember you by. That can be especially so if you throw in a discount voucher or the offer of free delivery for any future purchases they make from you.
  • Make the most of ecommerce subscriptions. Ecommerce subscriptions – otherwise known as ‘subscription boxes’ – can be great for boosting customer retention anyway, simply because they represent longer-term commitments from the customer than one-off purchases. But their suitability as Christmas gifts arguably further boosts their potential value and importance to your ecommerce store when you’re trying to capture more customers for the long run during the winter season.


It’s the little touches as much as the big ones that could particularly influence your store’s ability to keep hold of more of its customers for the months and years ahead. So, why not talk in more detail to the Piranha Designs team about what those touches could be?

Browse our range of website design and online marketing services today to get a sense of how we could transform your brand’s ecommerce effectiveness well into the 2020s, before calling or emailing us now at our Gibraltar, London or Edinburgh offices.

Your site won’t rank well if Google doesn’t even consider it a high-quality one

Piranha Designs - Monday, September 23, 2019

You might not exactly need to be told that Google places a big emphasis on ‘quality’ when adjusting the algorithms that ultimately determine how well sites rank in its search results. But how, exactly, does Google define ‘quality’? Well, that’s been a matter of longstanding confusion and frustration among many online business owners.

A recent Google blog post, however, shed considerable light on what the search engine considers to be ‘quality’ in a website.

Indeed, it listed a series of questions for those optimising their sites with a view to getting them to rank well, across the four subcategories of “content and quality”, “expertise”, “presentation and production” and “comparative”.

So, let’s summarise what Google addressed in the questions it came up with, so that you can make the tweaks your own site might need to achieve strong rankings.

Content and quality

Google’s questions in this subcategory – including “Does the content provide a substantial, complete or comprehensive description of the topic?” and “Would you expect to see this content in or referenced by a printed magazine, encyclopedia or book” – show a concern for genuine quality in the content that a given site publishes.

If your site’s content pieces thoroughly analyse relevant topics from multiple angles, incorporating original information or research beyond the obvious things that plenty of other sites are already saying, you can expect Google to give you high rankings in response.

Expertise

It isn’t exactly a secret that Google places a big emphasis on authority when ranking sites, and that this has been addressed in its algorithms, with inbound links conferring authority based on the linking sites’ own topic and quality.

However, your site’s content and the authors who write it also impact on your site’s authority in the eyes of Google. Do the people writing your content, then, have positive reputations and prominence in your industry? Are they active on other sites and platforms like LinkedIn and Twitter, and are they regulars on relevant industry forums?

If the answer to too many of these questions is “no”, these are aspects that you might wish to develop in the authors who contribute to your site.

Presentation and production

If Google is even addressing the subjects of presentation and production in its definition of quality, these can hardly be regarded as merely ‘superficial’ matters.

In any case, they should never have been considered to be ‘superficial’ by anyone. After all, should you expect to be able to win the trust of both shoppers and search engines if there are misspellings or grammatical errors on your site?

In its blog piece, Google presented a number of presentation and production questions that were especially interesting with regard to what could trigger manual penalties or lower algorithmic rankings.

These included “Does the content have an excessive amount of ads that distract from or interfere with the main content”, and “Does the site have duplicate, overlapping, or redundant articles on the same or similar topics with slightly different keyword variations?”

Comparative

Finally, Google also put forth a few comparative questions, focused on how well a site compares to its rivals in terms of quality.

It’s well worth bearing in mind, after all, that your site doesn’t need to be perfect to achieve strong rankings – it just needs to be better than the sites it’s competing with for certain keyword phrases.

Is SEO quality a subject that has been concerning you as you look to optimise your site for better rankings in the months and years ahead? If so, don’t hesitate to get in touch with the Piranha Designs team.

We provide acclaimed search engine marketing packages that will help your brand to ensure consistently great quality across every key aspect of its presence on the web.

These 5 simple changes to your product pages could transform your sales

Piranha Designs - Friday, August 23, 2019


Many of us are familiar with the tactic that brick-and-mortar stores often use of placing items at the eye level of the likely customer to help to tempt them into purchasing. So, is this a strategy that you can also adopt for your ecommerce site?

The truth is... yes and no. Adjusting your shopping site’s product pages to lure prospective buyers often isn’t as simple as it might seem to be.

However, there are still certain relatively straightforward things that you can do to encourage visitors to complete their journey from casual browsers to committed buyers, such as the below.

Use fixed headers and footers

These are the elements at the top and bottom of a page that remain fixed in place even while the visitor scrolls up and down; it’s an especially powerful feature on the smaller screens of smartphones. Maybe such a header or footer could be just the place to put an ever-present ‘add to cart’ icon or reminder of the free shipping that you offer on all orders of more than £50?

Indicate the scarcity of your products

All that it takes are some simple icons and text to convey to the user that there isn’t many of a certain item left, thereby instilling some urgency in them to complete the purchase.

Ensure a consistent amount of white space

If the primary images for your products vary widely in terms of the amount of white space they have surrounding them – perhaps because one image supplied by the manufacturer shows the item relatively far away from the camera, while the manufacturer’s image for another product shows it up close – such inconsistency might not be helping you to close sales for certain goods.

You might therefore wish to take steps to ensure a more consistent amount of white space across your main product images, such as by more tightly cropping particular images.

Make a fuss about the item’s popularity

Stating that a given product is popular isn’t merely you ‘hyping it up’ more than it deserves – indeed, it may actually be a reasonable and accurate reflection of how sought-after that item is, thereby helping your customers in their buying decisions.

Advertise special offers and other sweeteners around the ‘add to cart’ button

Once the shopper’s cursor is hovering near that ‘add to cart’ button, you’ve got them (almost) in the palm of your hand. So, why not push them into clicking by making it irresistible for them with surrounding text highlighting the free delivery that the store offers for this product, or the extra goodies the buyer will get for free if they input a provided voucher code?

There you have it – some modest tweaks that could make a vital extra contribution to bolstering your site’s sales. As for how you can begin to discuss the overall shape your ecommerce store should take, why not get in touch with Piranha Designs’ experts in ecommerce websites today?

Is your ecommerce site doing enough to attract Generation Z?

Piranha Designs - Tuesday, August 20, 2019

Are you already exhausted of trying to suss out what the Millennial market wants from your online store? Well, unfortunately, your work is hardly over even once you have, thanks to the recent emergence of another demographic – Generation Z – that differs markedly in several key ways even from Millennials.

Why does it matter to cater specifically to this generation?

It would be so easy to think of Generation Z – which tends to be roughly defined as those born between 1995 and 2010 – as simply a younger subset of the Millennial generation.

However, the oldest Millennials – a group born between around the early 1980s and the late 1990s – are now nearing their 40s, whereas the oldest Generation Zers are only now entering their early 20s. That makes for a very real difference in terms of the perspective that these generations have on the world around them, not least as Generation Z is the first ‘digital-native’ generation.

While many Millennials knew of a world before easy and widespread access to the World Wide Web, with even the youngest of them born well before Apple unveiled its first iPhone, Generation Zers are not only digital natives – they’re also ‘mobile-first’ social media natives, many of them not even owning a desktop computer.

What the statistics indicate for your ecommerce store

Now, you might imagine that given the above background, you’ll need to place a greater emphasis on a slick mobile ecommerce experience if you are to attract Generation Zers, than was even the case for the also tech-proficient Millennial generation. You’d be right, too – but the statistics also paint a picture of a generation with a slightly complex relationship with online and offline shopping.

For example, while a report provided to Marketing Dive revealed that three quarters of Generation Zers prefer to do most of their shopping online when they can out of convenience, 80% said they looked forward to shopping in stores when they had the time.

Furthermore, the report showed signs of the frustration that many Generation Z shoppers can often feel with the mobile ecommerce experience, 38% saying it was difficult to find what they needed online, and 35% expressing discomfort with the notion of even making purchases online.

On this subject, it is important to note that Generation Zers are associated with a tendency to value experiences over material things, which in many ways, transfers to their expectations of ecommerce shopping. This is a generation that values a swift, slick and even interactive experience when they purchase online, not unlike that provided by the social media sites to which they are so accustomed.

All of this is likely to inform many of the decisions that you make about the design of your ecommerce store when you work with a trusted web design agency like Piranha Designs.

Get talking to us now about your website design needs

Would you like to partner with highly skilled and experienced specialists when the time comes to refresh or overhaul the design of your website, or to create a comprehensive ecommerce presence from scratch? In that case, the Piranha Designs team stands ready to assist.

Give our friendly and seasoned professionals a call today for a no-obligation discussion of your requirements from your next ecommerce site, whatever the generation to which your brand is most trying to appeal.

Are you overlooking the importance of unique product descriptions?

Piranha Designs - Monday, May 06, 2019

It’s curious, in many ways, that product descriptions seem to be a ‘blind spot’ for a large proportion of ecommerce businesses. By ‘blind spot’, we’re referring to the fact that so few such product descriptions seem to be unique, despite it being widely recognised how much harm content duplicated from elsewhere can do to a site’s search engine rankings.

After all, when multiple pages have the same content, competition is created between those pages that damages the chances of any of them ranking in the search engine results.

However, we’re normally used to talking about duplicate content as content that repeats itself across a single site. Many of us aren’t so accustomed to discussing the problem of syndicated product descriptions also producing duplicate content across the web as a whole – or more specifically, giving your site the same on-page content as its ecommerce rivals.

So, what has led to this unfortunate situation, and what can be done about it?

The role of the major brands and manufacturers

Let’s imagine that your brand is one of the world’s biggest, such as Adidas. It’s likely that you won’t feel you have much to lose from resellers using your product content, given that your own site is likely to have almost unparalleled link authority and contextual relevance for your products.

In any case, of course Google is almost certainly going to rank you higher for online searches of your products, than the thousands of retailers stocking them. Yours is the megabrand, after all.

Retailers can reap major rewards from composing their own content

Now, if you’re a relatively small ecommerce business using syndicated content from these megabrands for their products, you might initially imagine it to be too big a risk, or otherwise problematic, to have unique content created for your product descriptions.

What if, for instance, you accidentally misrepresent a product in a description that you write, and find yourself receiving a heightened number of customer support queries, complaints and returns as a result? Plus, it can be very costly in terms of time and money to keep on creating such unique descriptions for all of the products that you are likely to be continually adding to your site.

However, given that the highest-ranking ecommerce businesses are consistently those with unique product descriptions – not merely reworded, but actually with innovative and fresh angles compared to whatever basic information the brand has already provided – it makes sense to look seriously at creating such content for your own site.

Your unique product descriptions might go into greater detail about the historical context of each product than the standard syndicated copy does, or they may clearly and plainly outline the benefits of certain technology that the given product uses. Blocks of text may also be converted into bullet points for easier reading.

You don’t need to look far for help with your brand’s online presence

Are you interested in investigating further with us how our team here at Piranha Designs can assist you in realising the maximum potential from your site’s ecommerce web design and SEO marketing? If so, we’re available on the other end of the phone; simply get in touch with us at our Gibraltar, London or Edinburgh offices today for more information.

Picture this: tips for optimising images to make them Google-ready

Piranha Designs - Friday, May 03, 2019

In your efforts to carefully tailor your site's on-page text content in such a way that draws Google's positive notice, you could be in danger of overlooking how much of Google's search results pages are now being taken up by imagery. Indeed, Google search results now include images on 34% of occasions.

In just weeks, image results have grown by 42% on the world's most popular search engine, as per a recent study. Those results have increased in both frequency and prominence – about half the time, the images are among the first three positions.

While you may initially see such developments as cause for alarm, SEO has always continued to experiment and adapt over time. For this reason, you should regard the increasingly visual nature of Google search results as an opportunity rather than an obstacle.

Do keywords still come into play with images?

The perhaps surprising answer is that yes, they do. While images lack visible text compared to website pages with their textual content, you can start optimising an image by tweaking its filename, into which you should try to insert unique descriptions and attributes.

For example, if you run an e-commerce site selling swimwear, an image of blue Speedo shorts could be beneficially given the filename blue-speedo-shorts.jpg, as all three elements of that filename could be plausibly inputted into search fields.

Naturally, though, if you sell blue Speedo shorts, you probably sell a very broad range of swimwear, which is where tinkering with the alt tags attached to your images can also prove useful. In these tags, you should mention points of differentiation; for example, the specific colour of the shorts, if you offer them in various hues.

Your website's text copy still plays a part, too

Unexpectedly or otherwise, the visible text near an image on a page can also influence the image's placing in search results. Across captions, product names, descriptive bullets and other textual elements near the image, you shouldn’t neglect to include more details relevant to it.

If you remain unsure as to which keywords should go where when you are optimising your images, our search engine optimisation (SEO) services can steer you in the right direction. We invite you to phone us on (+350) 200 45599 for more information on this point.


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