Is your ecommerce site doing enough to attract Generation Z?

Piranha Designs - Tuesday, August 20, 2019

Are you already exhausted of trying to suss out what the Millennial market wants from your online store? Well, unfortunately, your work is hardly over even once you have, thanks to the recent emergence of another demographic – Generation Z – that differs markedly in several key ways even from Millennials.

Why does it matter to cater specifically to this generation?

It would be so easy to think of Generation Z – which tends to be roughly defined as those born between 1995 and 2010 – as simply a younger subset of the Millennial generation.

However, the oldest Millennials – a group born between around the early 1980s and the late 1990s – are now nearing their 40s, whereas the oldest Generation Zers are only now entering their early 20s. That makes for a very real difference in terms of the perspective that these generations have on the world around them, not least as Generation Z is the first ‘digital-native’ generation.

While many Millennials knew of a world before easy and widespread access to the World Wide Web, with even the youngest of them born well before Apple unveiled its first iPhone, Generation Zers are not only digital natives – they’re also ‘mobile-first’ social media natives, many of them not even owning a desktop computer.

What the statistics indicate for your ecommerce store

Now, you might imagine that given the above background, you’ll need to place a greater emphasis on a slick mobile ecommerce experience if you are to attract Generation Zers, than was even the case for the also tech-proficient Millennial generation. You’d be right, too – but the statistics also paint a picture of a generation with a slightly complex relationship with online and offline shopping.

For example, while a report provided to Marketing Dive revealed that three quarters of Generation Zers prefer to do most of their shopping online when they can out of convenience, 80% said they looked forward to shopping in stores when they had the time.

Furthermore, the report showed signs of the frustration that many Generation Z shoppers can often feel with the mobile ecommerce experience, 38% saying it was difficult to find what they needed online, and 35% expressing discomfort with the notion of even making purchases online.

On this subject, it is important to note that Generation Zers are associated with a tendency to value experiences over material things, which in many ways, transfers to their expectations of ecommerce shopping. This is a generation that values a swift, slick and even interactive experience when they purchase online, not unlike that provided by the social media sites to which they are so accustomed.

All of this is likely to inform many of the decisions that you make about the design of your ecommerce store when you work with a trusted web design agency like Piranha Designs.

Get talking to us now about your website design needs

Would you like to partner with highly skilled and experienced specialists when the time comes to refresh or overhaul the design of your website, or to create a comprehensive ecommerce presence from scratch? In that case, the Piranha Designs team stands ready to assist.

Give our friendly and seasoned professionals a call today for a no-obligation discussion of your requirements from your next ecommerce site, whatever the generation to which your brand is most trying to appeal.

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