How catering for clueless shoppers can help you to amass more sales

Piranha Designs - Thursday, August 31, 2017

Given how long online shopping has been a routine element of commerce, you could be excused for thinking that most people know exactly what they want, and how to get it, when they arrive at an online store. However, you should be wary of any unwarranted complacency about how informed your store’s customers really are.

RAM - no, not a misspelling of a 1980s pop duo

Even decades after the World Wide Web came into being, you can't entirely rule out the possibility of your company's online store attracting people who have never previously shopped online. However, there is another, quite different kind of uninformed shopper...

Whatever your store actually sells, there could still be too much jargon attached to your product descriptions. If you sell smartphones, for instance, you shouldn’t be too quick to assume that all of your shoppers know what "GB" and "RAM" mean. If, on the other hand, it is flooring that is on offer, not everyone visiting might understand what "laminate" means in relation to certain products.

How confusing terms could be explained

How can you assist shoppers who might clock particular descriptions in your product listings, only to leave because they can't comprehend the vital terminology? One option is inserting brief explanations where a description uses what could come across as bewildering jargon.

Still, when you use this tactic, the descriptions could become too wordy if each one has more than two points that require clarification. If this is indeed the case, you could instead put together a separate article to list and provide definitions for potentially problematic terms.

It's a matter of SEO, too

Another reason for you to widely use easy-to-understand words and phrases is that this could make it easier for potential customers to find your site and its product listings through the search engines.

This is because, when conducting searches, many people are likely to use such simple terms as "memory" rather than "RAM" or "shiny" instead of "laminate". That doesn't mean you have to do away with specialised phrases or acronyms completely - just add the simpler terms as well, which is one of the many ranking-boosting measures that we can help you to implement as part of our renowned SEO services here at Piranha Designs.

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